Reviews

8.6
Review score

Score Breakdown

Cleanliness
9.2
Comfort
9.0
Property location
8.9
Facilities
7.9
Staff
8.6
Value
7.8

Reviews

    medusa medusa
    gb

    Review score

    5.0
    8 June 2017

    Terrible customer service Greed trumps hospitality

    Terrible terrible customer service here its the only time Ive had such a terrible check in. The whole idea of hospitality seems to have escaped the young lady who checked me in. I booked a room for 3 as Im travelling with 3 small children and on arrival was greeted with - " you can only have one breakfast as your 4 people" Explained that i had booked 3 breakfasts and the room for 3 was sufficient for our needs we didn't require additional beds or anything. Her whole attitude and body language really was offensive. Was told i would have to pay extra for the additional child. Later on that day i asked for some drinking water at 8.30 pm was told that the kitchen was now closes so i would have to purchase it at 4 times the local price. Was told breakfast was from 7-10 asked for breakfast at 7 one morning as we had an activity to start at 8 was told I couldn't get breakfast till 8. Considering the hotel was empty I had no feedback on laundry services and asked to meet with the manager who never bothered to approach me about my complaint. In the end I just paid my bill without looking at it as it would have enraged me. Was glad I only booked 2 nights here as the hotel round the corner did me a room for 5 people with free teas coffees and water Hotel Camelieas Inn at half the price for a much more scenic room and roof terrace Medusa
    Gorgeous property nice room. Nice courtyard and generally well appointed clean but smallish rooms.
    Mari
    gt

    Review score

    7.9
    12 July 2018
    There are no comments available for this review.
    Phoebe
    us

    Review score

    9.6
    3 April 2018
    Nothing! Everything was so smooth! Love Monasterio!
    The rooms were SO clean. The sheets and towels smelled so good! The ladies do an amazing job to keep the place super fresh! The staff was wonderful! I cannot say more great things about them...they were super super accommodating. They were so kind! The property is on the outer edge of Antigua which is good for sleep and relaxation because it means you don’t have to hear/deal with the hubbub! I would ABSOLUTELY recommend this place to anyone. Parking available and breakfast was perfect. Thank you so much!
    Rosamaria
    gt

    Review score

    7.1
    31 January 2018

    $116.00 per night is pricey !!!

    Price !!!
    I was expecting to pay $40.00 per room. I paid $116.00. I had to pay Q.50.00 for parking. I wanted to have a cup of coffee in the morning but, I had to wait until 8 am for service.
    Christiane
    be

    Review score

    7.5
    30 April 2017
    There are no comments available for this review.